Refund Policy - Gocika

Effective Date: February 17, 2025

1. Introduction At Gocika, we strive to provide high-quality digital products and excellent customer service. This Refund Policy outlines the conditions under which we offer refunds for digital product purchases.

2. Refund Eligibility We offer refunds under the following circumstances:

Technical Issues: If you experience technical problems with the product that we are unable to resolve, we will issue a refund.
Non-Delivery of the Product: If you do not receive the digital product after purchase, please contact us immediately for assistance and a potential refund.
Misrepresentation: If the product received is significantly different from the description provided on our website, you may be eligible for a refund.

3. Refund Requests To request a refund, please follow these steps:

Contact Us: Email us at [Contact Information] with your order details, including your name, purchase date, and the reason for your refund request.
Verification: We may require additional information or documentation to verify your claim.
Resolution: Our team will review your request and respond within [Number] business days. If approved, the refund will be processed using the original payment method.

4. Refund Exceptions We do not offer refunds under the following conditions:

Change of Mind: Refunds will not be provided if you simply change your mind after purchase.
Unauthorized Purchases: Refunds will not be issued for purchases made by unauthorized parties.
Download Issues: Refunds are not provided for issues related to download problems, as these are often related to the user's internet connection or device compatibility.

5. Refund Processing Time Approved refunds will be processed within [Number] business days. The time it takes for the refund to appear in your account may vary depending on your payment method and financial institution.

6. Contact Information If you have any questions or need further assistance, please contact us at:

Email: support@gocika.online